Privacy Policy

Your privacy and data security are our top priorities

1. Data We Collect

We collect the following types of data: Account Information (e.g., name, email, company affiliation, and authentication credentials); Usage Data (feature usage details, billing, and error logs); Business Data (anonymous metadata about service interactions); Feedback (bug reports, feature requests, and support communications); and Device Data (IP addresses, user agent, and approximate location for security and abuse prevention).

2. How We Use Your Data

Collected data is used to operate and maintain our Services, provide support and usage insights, enhance features and performance, and monitor or prevent abuse and security risks.

3. Data Storage & Security

We follow industry-leading security practices: all sensitive data is encrypted at rest (including passwords, private keys, and TOTP secrets); all communications are encrypted in transit using HTTPS; data is backed up daily; and peer-to-peer communication is fully encrypted between parties.

4. Access & Permissions

Only authorized team members may access user data, and only for support or debugging. Access to sensitive data is governed by Role-Based Access Control (RBAC), and internal access requires mandatory Two-Factor Authentication (2FA). We do not share data with third parties without explicit user consent.

5. User Rights

You have the right to access, export, or request deletion of your data. We retain data for the duration of the active account and for six months after account deactivation unless an earlier deletion request is made.

6. Third-Party Services

Seminode uses trusted third-party providers to enable key platform functionality, including Stripe (payments), SendGrid (transactional emails), and OpenAI (AI features). These providers receive only the data necessary for their services and maintain high security and compliance standards. Seminode uses OpenAI's enterprise-grade API, which does not retain or use user data for training. We encourage you to review their individual privacy policies.

7. Policy Updates

We will notify users of significant updates or changes to this Privacy Policy.

Last updated: June 13, 2025